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Popular FAQs

How long does Evie take to respond?

Evie takes about 5 to 10 minutes to respond. If non-Evie users take longer to reply Evie, then her response time will increase as well.


How many people can I invite to a meeting?

Evie does not have a limit to the number of invitees, though we do find it takes a longer thread to coordinate time with a large number of attendees.



You can also find this under: Basic functions

How do I set up Evie on my domain?

As part of the Business Plan you can also have your own evie@yourcompany.com. For instructions on how to set up your custom Evie domain, please see here for Google users and here for Office 365 users.



You can also find this under: Setting Up Evie

Can Evie understand short forms or slang?

For the best results, we recommend using complete words and avoiding slang when talking to Evie.

How does Evie know to schedule users in the right time zone if they are not in the same city as me?

All you have to do is tell Evie which city the other participant is based in e.g. “Evie, Bill is based in San Francisco.


Be sure to use the city and not the country since some countries (like the U.S.) have multiple timezones.



You can also find this under: Basic functions

Can a non-Evie user cc Evie to schedule a meeting with an Evie user?

No. Only those who have registered with an Evie account can initiate a request to Evie to schedule a meeting or call. Once this initial request has been made, meeting invitees who are not Evie users can negotiate with Evie to set up the meeting details (i.e. time, location).


Non-Evie users cannot cc Evie in an email to an Evie user to schedule a meeting with them.

Evie's emails are going to my junk/spam folder. How can I fix this?

You can fix this issue by whitelisting emails received from evie@evie.ai or evie@company.com (if you have this set up).


See here for Google users and here for Office 365 users.

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Getting Started

What is Evie?

Evie is an artificially intelligent scheduling assistant who helps coordinate meetings and calls with others. Evie handles all the back and forth negotiations, follows up with attendees, sends out invitations, sends out reminders on the day of the meeting and more. If you are someone who takes many meetings every week, Evie will save you both time and headspace to work on the things that matter.

When can I use Evie?

You can use Evie anytime you need to organize meetings or calls with any number of people, as she works 24/7.


Some of our users also prefer asking Evie to add events to their schedule rather than fiddling with their smartphone calendars on the go. You can get Evie to send out calendar invites, block out time in your schedule, set a reminder and more.

How can I benefit from using Evie?

Evie streamlines your scheduling process and redirects hours saved on these administrative tasks to more important work.

Some of the features most enjoyed by users are:

  • cross time zone scheduling - saving the time and hassle of finding a time that works.

  • daily digests - preparing users for their day at work and what to expect

  • human-like interaction - user's clients are always impressed by how natural she sounds

  • reporting dashboard - a convenient central location to manage preferences

What do I need to use Evie?

All you need is a Google or Office 365 account. It's cloud based, so no installations or downloads needed.

Evie works fully in your email environment so you don't have to toggle between applications when scheduling.

How much does it cost to use Evie?

Everyone starts off on a one-month free trial on Evie's Business Plan, where you get to enjoy our full features and benefits.

You can remain on our Business Monthly Plan after the one-month, or opt for our other plans. Check them out here.

What data does Evie have access to and should I be concerned about my privacy and security?

We are an assistant service and trust is at the center of what we do. In order to effectively manage your schedule, Evie will have access to your calendar. This information is encrypted in transit and at rest, and we guard it with our lives! (Actually, with military-grade technology.) We will never use this information for marketing purposes.

Evie only has access to the emails where you CC her, we do not crawl or read your emails. Also we never take any attachments from your emails.

What are the terms and conditions to cancelling my subscription?

You can cancel your subscription any time by changing to our Free Plan through the billing tab of your Evie dashboard.

If you are on the Business Monthly Plan, you will be able to use our services until the end of the month.

If you are on the Business Annual Plan, you will be able to use our services until the end of your annual subscription cycle. (Eg. If you started your annual plan on 1 July 2018, you can cancel any time and continue to use Evie until 31 July 2019)

Setting Up Evie

How do I sign up?

Go to our registration page and follow the instructions. It takes less than 2 minutes!

How do I set up Evie on my domain?

As part of the Business Plan you can also have your own evie@yourcompany.com. For instructions on how to setup your custom Evie domain, please see here for Google users and here for Office 365 users.

How do I invite team members onto my Evie domain?

During your account setup, you will be prompted to set up Evie for Teams. Through this setup, you can invite members to your team by sharing your invite link or sending an email invite.

If you would like to invite more members after completing the initial setup process, you can do so via the Team Settings on your Evie Dashboard.



You can also find this under: My Preferences

How do I customize Evie's signature?

Follow our instructions here.

Basic functions

How do I have Evie schedule a meeting for me?

Cc Evie into the email with your other attendees and instruct Evie to schedule a meeting or call.

You may indicate a desired range of time eg. "this week" or "next Tuesday" or leave it open ended. Evie will then coordinate a mutually suitable time for everyone.

Have a look at our user guide for more details on how to interact with Evie.

What phrases can I use when talking to Evie?

You can talk to Evie as you would to any other person as she understands natural language.


You can tell Evie to:


  • "schedule a meeting"

  • "set up a call"

  • "organize a recurring meeting"

  • "cancel a meeting"


- and she will know what to do.

You can download our guide on how to talk to Evie here, under User Guide.

How do I know which calendar Evie marks my meetings on?

Evie always marks your meetings on your main account calendar.

You can also add multiple email accounts and calendars for Evie to take into account when scheduling events. You can edit this information under Accounts & Calendars on your Evie Dashboard,

How do I schedule for calls or web conferences?

Simply tell Evie you'd like to "schedule a call" or "set up a web conference".

If you have provided your mobile number or video service ID (e.g. Zoom, Skype) in your preference settings, Evie will populate this information when responding to your participants and when sending confirmation invites.

How does Evie know to schedule users in the right time zone if they are not in the same city as me?

All you have to do is tell Evie which city the other participant is based in e.g. “Evie, Bill is based in San Francisco.”


Be sure to use the city and not the country since some countries (like the U.S.) have multiple timezones.

How many people can I invite to a meeting?

Evie does not have a limit to the number of invitees, though we do find it takes a longer thread to coordinate time with a large number of attendees.

How do I tell Evie which attendees are optional?

Evie will treat anyone in the “To” field as required attendees and those in the “Cc” field as optional attendees. Evie will confirm the event so long as she’s received the OK from all the required attendees.

I would like to invite participants to an event whose details have already been organized. Can I get Evie to just send out invites?

Yes. Include all intended participants and Evie in your email thread, and tell Evie the necessary details of your event such as date, time and location.

For example, "Evie, please send an invite for Event X on Friday, 1 August 2018, 4pm to 5pm at Town Hall 2."

I need to reschedule a meeting. How do I tell Evie?

Reply to the original thread and tell her as you would naturally.


Eg. “Evie, please reschedule the meeting with Stacy. Let’s try early next week.”

How do I cancel a meeting that Evie has scheduled?

Hit 'Reply to Evie' on the email thread where the meeting was arranged and just tell Evie to cancel meeting. She will remove the calendar invite and send out a cancellation notification to all parties.

I dont need to invite others to a meeting - I just want to block some time on my calendar. Can Evie do that?

Of course! Many of our users ask Evie to do just this – especially when they are on the go and don’t want to fiddle with their smartphone calendars.


Just say, for example, “Evie, please block an hour on my calendar from 4pm tomorrow.

Can I get Evie to send me reminders at specific times?

Yes, you can. Simply write to Evie with your email subject as your reminder title and tell Evie when to prompt the email reminder. For example:

Subject: Prepare for Presentation X
Body: "Hi Evie, please remind me at 10am tomorrow."

Advanced functions

I want to schedule a weekly recurring meeting. Can Evie do that?

Yes. You can set up a recurring meeting simply by saying "Evie, please find us a time for a weekly 30 minutes one-on-one." or "Evie, please schedule a meeting every Tuesday".

How do I get Evie to schedule a meeting of a specific duration?

You can set default durations for both in-person meetings and calls in your Preferences Center. If, however, you need to schedule an event outside of these preferences on an exceptional basis, simply tell Evie.


Eg. “Hey Evie, can you schedule a quick 30 minute call with Stacy next week?

I'm going out of town - how can I make sure Evie schedules accordingly?

Whenever you are on the road, you can set up your Out of Office preferences. This will let Evie know:

  • Your period of travel

  • Your location

  • Whether you are open to calls, meetings, both or you will be entirely unavailable during this time.


You can also find this under: My Preferences

How often does Evie remind users who have not responded to a meeting request?

Evie will, very politely, follow up with non-responsive participants twice. If she receives no response after the second follow up, she will check back with you for further instructions.

What does it mean when Evie says someone may have a conflict?

When Evie is coordinating between multiple users of her services, she will warn if she sees that one or more participants have a conflict during the period she’s been asked to schedule an event. She does this to call out that not every required attendee may be able to attend during that time.

What does the [T] in my calendar indicate?

[T] indicates a tentative block on a time slot. These are slots that have been offered to someone and is pending their confirmation. Once a time is fixed, Evie will remove the [T]s and send out an invite for the confirmed time.

How do I use Evie for Slack?

You can find out more here.

How do I generate a unique Google Hangout link for each of my calls?

If you'd like to have a one-time hangout link generated for every call, there's a google calendar setting that you can enable for this:

  • It's an account-level setting for your entire G Suite Domain, meaning this must be changed by an administrator.

  • Go to the following link.

  • Under 'Video Calls', enable 'Automatically add video calls to event created by a user'.

  • With this setting turned on, a one-time Google Hangout link will be added to all your calendar invitations.

  • In this case, you can place something like "See Google Hangout link" in the 'Web Conferencing' field in your call preferences so that your invitee knows to refer to this link for your call.

How do I generate a unique Skype conference link for calls with invitees who do not have Skype accounts?

Follow the steps outlined here.

My Preferences

Can I change Evie's signature?

Yes, you can have a custom signature if you are part of the Business Plan.

You can follow our instructions here.

I have multiple accounts and calendars that I use for scheduling. Can I link them to my main Evie account?

Yes, you can. Login to your Personal Dashboard and add as many of your Google or Office 365 accounts as you use for scheduling.

I prefer to have my meetings during a certain time of the day. How do I let Evie know so she only schedules within this time range?

You can set up default preferred meeting times here. If Evie can’t find a time that works within those preset preferences (for example, if she’s scheduling across time zones) she’ll try her best and then let you know in the newly proposed times.

Keep in mind that sometimes when you are trying to meet across time zones or with many attendees she may have to extend outside your preferred times.


Is there a way to set my schedule preferences to start before 7am?

We are currently unable to extend the schedule preference earlier than 7am but we have taken your feedback as part of our product development.


As a current workaround, you can let Evie know in your email request when scheduling a particular meeting.


For example, if there is a meeting that you would be open to have starting at 6am, you could say "Evie, please schedule this meeting anytime after 6am next week." Evie will then also propose a 6am slot if you are busy at other times.

What's the default duration that Evie will schedule for meetings and calls?

You can set your preferences for the duration (e.g. 30 mins, 45 mins) of your meetings and calls.

You can also set buffer timings of 30 mins or 60 mins so that Evie will not schedule back-to-back meetings and calls.

I'm going out of town - how can I make sure Evie schedules accordingly?

Whenever you are on the road, you can set up your Out of Office preferences. This will let Evie know:

  • Your period of travel

  • Your location

  • Whether you are open to calls, meetings, both or you will be entirely unavailable during this time.


You can also find this under: Advanced functions

What is Daily Digest?

Daily Digest is an email summary of events that you have scheduled for the day. Evie sends one to you every morning so that you can start your day knowing what to expect.

If you'd prefer not to receive these daily summaries, you can disable this feature under the settings located here.

How do I invite team members onto my Evie domain?

You can do so via the Team Settings on your Evie Dashboard - invite members to your team by sharing your invite link or sending an email invite.


You can also find this under: Setting Up Evie

Can I give admin rights to the members of my team?

Yes. You can give admin rights to as many of your members as you'd like. Simply visit your Evie dashboard here and enable the admin rights for any of your members.

I don't need to be cc'ed in every email that Evie sends out. How can I configure this?

You can disable this setting on your preferences dashboard, under 'CC me in all emails'


The following settings will take place when you do so:

  • You will be bcc'ed on her follow up to your request when Evie proposes a set of meeting times to your invitee.

  • You will not be cc'ed or bcc'ed during the negotiation phase with your invitee(s).

  • Evie will email you in any case of conflict - whereby she needs your confirmation or clarification (i.e. you have to take an action).

  • You will always be notified with the meeting confirmation, and if an invitee declines or cancels a confirmed meeting.

Billing

How do I upgrade my plan and what will happen to the billing for my current month?

Go to your billing page and click the option to change plans. If you switch from Free Plan to Business Monthly Plan within the month, you will be instantly billed at a pro-rated value for the rest of the month before the next prepaid billing cycle on the 1st of every month.

Check out our Pricing Plans here.

When will my card be charged?

You will be billed on the 1st of every month for the Business Monthly Plan.


If you switch from Free Plan to Business Monthly Plan within the month, you will be instantly billed at a pro-rated value for the rest of the month before the next billing cycle.


Check out our Pricing Plans for more information.

I'd like to change my credit card details. How can I do this?

You can login to your account and visit the billing page to change your credit card information.

I am having issues with my payment and billing. What should I do?

If you are:

  • unable to add your postal code or other payment information

  • experiencing trouble with bill renewals

  • unable to change your payment method

  • having any payment and billing-related issues


Drop us a message here and our human team will help you out!

Can't find what you're looking for? Drop us a message.